Privacy Policy

Your privacy is very important to us. We will never misuse or sell your data to a third party. We ensure that any data which we hold about you is stored securely.

This privacy policy explains how we use any personal information which we collect about you when you contact us about our services or make an enquiry or booking with us. You can be assured that your personal information will only be used in accordance with this privacy policy.

Merrion Charles Private Travel Consultant is a privately owned company registered in Italy and specialising in Italian and world wide tailor-made holidays.

We collect information about you in order to process your holiday booking and to ensure that your holiday arrangements run smoothly. This will require us to pass on the relevant information to suppliers of your travel arrangements such as villa owners, hotels and transport companies.
The data can include:
–        Names, addresses and other contact information including telephone and e-mail details.
–        Emergency contact details of a third party.
–        Special requirements such as any disability, medical or dietary restrictions.
–        Special occasions whilst you are on holiday.
–        Passport information including dates of birth, nationality & country of residence.
–        Travel insurance information.
We might collect information about you, if you agree, in response to customer surveys, competitions and other marketing campaigns. With your consent we will contact you with e-newsletters and/or brochures advertising holiday ideas.

We might use cookies to collect information about your usage of our website. This helps us to give you the best possible user experience. By using the Merrion Charles Private Travel Consultant website, you imply consent to the use of cookies.

Your data will be kept on an encrypted CRM system. Contact details will remain on our marketing list until such time a request is made for them to be removed

Personal data other than contact details will only be held for as long as reasonably necessary to carry out services and administer your relationship with us. Typically, this is five years since your last interaction with us unless we are required to hold it longer for legal or taxation reasons.
We do not store financially sensitive information such as credit card numbers or bank details.
Data security is of the utmost importance to us and we are committed to ensuring that information collected from you remains secure.

We will not distribute your personal information to any third parties unless we have your consent or are required to do so by law.

We only pass on information that is required to fulfil the requirements of a booking, such as  dates of birth to confirm hotel reservations, passport details  for registration at the local authorities of your stay as requested by Italian authorities.

Your personal data might be stored, used or otherwise processed within Italy and any other country within or outside the European Economic Area (EEA). Data protection laws might not be as strong outside the EEA as they are in the EEA. Your personal data will only be transmitted to companies outside the EEA when it is necessary for the processing of your booking and we will endeavour to ensure that appropriate security to protect the data is maintained.

You have the right to request details of any personal information which we hold about you by contacting the Data Manager, Merrion Charles, at merrion@merrioncharles.com  or writing to us at Via Ariosto 32, Cotto, Fivizzano, 54013, MS, Italy.

We will endeavour to ensure that your personal information is accurate and up to date, and you may contact us to correct or remove any information which you think is inaccurate.
You may unsubscribe from our marketing e-mails by clicking the unsubscribe link at the foot of the e-mail, or you may contact us by e-mail at merrion@merrioncharles.comin order to unsubscribe from all marketing activity.

We keep our privacy policy under regular review and updates will be available on our web page.

This privacy policy was last updated on June 14th, 2018
Merrion Charles
T: +39 0585 92098
M: +39 392 155 1464
E: merrion@merrioncharles.com
By Post: Merrion Charles Private Travel Consultant, Via Ariosto 32, Cotto, Fivizzano, 54013, MS, Italy.